Remote Access | Mass General Brigham RISC (2024)

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Getting Started

Email General Support

Mapping Network Drives

These are additional steps to access your network files from a new device.

macOS

Windows 10

Workspace

Partners Workspace (Citrix)

Partners Apps Remote Access Guide

Complete List of Applications

Recent Service Alerts

MGB Digital has updated its approved and secure methods of remote access. This Service Desk knowledge base article details those methods.

In addition:

  • Many applications are available via workspace.partners.org which does not require you to installVPN. Thisguideprovideshelpful information for accessing MGB network resources when not connected to the MGB network.
  • For remote collaboration, are available.
  • Using SSH to connect outbound to resources external to the MGB network is no longer allowed.

NOTE: MGB Digitalwill be removing and blocking access to numerous remote management tools currently installed across the environment on June 4, 2024. Below are the tools scheduled to be disabled;additional unapproved tools will be disabled in future waves as we continue to triage the business use cases:

  • RealVNC
  • Zoho Assist
  • Remote PC
  • Pulseway
  • Jump Desktop
  • Parsec
  • Rustdesk
  • ToDesk
  • Supremo
  • CBDesktopControls
  • Anyviewer
  • Remote Ripple
  • Getscreen.me
  • Helpwire
  • Atera
  • RemoteDesktop Viewer
  • AeroAdmin
  • Iperius Remote

If you are not actively using any of the software listed above, no action is required on your part. MGB Digital will work with impacted teams to minimize business disruption as they address these risks in the MGB environment. If you require support while migrating to an approved remote access solution, please submit a ticket toDIS Vulnerability Management - MGB.


Check back for updates. Contact yourIS Service Deskfor assistance.

Remote Access | Mass General Brigham RISC (2024)

FAQs

How to access Epic Hyperspace at home? ›

Epic access
  1. Click on Windows Start Menu Programs, All Programs, Workspace Favorites Folders, then select EPIC -or-
  2. Use My Citrix / Workspace Apps: link on the Partners Applications menu, launch Epic Hyperspace.

How do I access my MGH email from home? ›

You can access your Institute email by heading over to Outlook on any browser.

What are the disadvantages of remote access? ›

Disadvantages of Remote Access
  • Can be costly to implement (e.g. increase IT support, training staff).
  • Risk of health information being inappropriately viewed ie. hackers, public.
  • Additional security features and protocols required.

How does a remote access VPN work? ›

Remote access VPNs work by encrypting data sent between an external user and your organization's internal network. Regardless of the user's location, remote access VPNs build private tunnels between a company's network and a remote user.

Can you login to Epic at home? ›

Epic is allowed under YNHH policy when accessed via Citrix from a personal computer.

What is an Epic remote client? ›

EpicCare Home Health offers a “remote client” solution that allows clinicians to install Epic software on their laptop to be able to document care and manage clinical tasks in areas in which they may not have secure internet connection.

How can I access my email remotely? ›

Web e-mail

If available, use webmail to access your e-mail from anywhere with Internet access on a computer, smartphone, or tablet. To see if this option is available, contact your ISP or visit their website and look for an online e-mail link or section.

How do I set up MGH patient gateway? ›

Follow these steps to sign up for a Mass General Brigham Patient Gateway account.
  1. Enter your personal information.
  2. Verify your contact information.
  3. Choose a username and password.

Can I access my mil email at home? ›

To access your military email from home, you will need a CAC, which is a smart card issued to military personnel and government employees for secure access to computer systems.

What are the three types of remote access? ›

Although there are different remote access protocols, three of the most often used types of remote access are:
  • Virtual private network (VPN)
  • Virtual network computing (VNC)
  • Remote Desktop Protocol (RDP)

Can remote access be hacked? ›

Remote access hacking happens when scammers and hackers break into vulnerable servers, devices, and networks.

Is it safe to give remote access? ›

When you use a remote access solution, the biggest risk is the vulnerability of your computer, network and any sensitive data stored within it. These risks may be amplified by weak passwords, out-of-date antivirus software and how you connect to the internet.

Can someone access my VPN? ›

Like all software, VPNs (Virtual Private Networks) are frequently targeted by hackers. And while industry leaders have made their protection nearly impossible to crack, some smaller VPN providers have vulnerabilities that lead to millions of user records being exposed every year.

How much does a VPN cost? ›

The average cost of a VPN is between $2 and $18 per month, depending on your subscription plan and extra features. You can save a significant amount of money by choosing a long-term plan.

Should I use a VPN for remote access? ›

Benefits of Remote Access VPN

A remote access VPN secures connections to the corporate network for remote workers and mobile users. It encrypts data traffic, ensuring confidentiality and protecting the integrity of sensitive information.

How to download Epic on home computer? ›

How to download the Epic Games Launcher
  1. Visit the Epic Games website.
  2. Click Download in the upper right corner.
  3. The installer file for the Launcher should start downloading automatically. If it doesn't, click the button that corresponds with your platform to manually begin the download.

What is the home workspace on Epic? ›

The home workspace in Epic is a feature that displays a list of assigned patients to healthcare providers. This is a personalized dashboard where clinicians can easily access patient charts, schedules, and essential tasks related to patient care.

How to get access to Epic user web? ›

If this is your first time visiting the UserWeb, click Request an account. If you aren't affiliated with an organization, choose UserWeb Account. Reasons you might need a UserWeb account include: You need to complete Epic training, either at Epic or online.

Can I use Epic on my laptop? ›

Epic is available on four platforms: Web - This version is for use by computers. iOS - Compatible with iPhone, iPad, and iPod touch (with an OS 12.1 and higher) Android - Compatible with over 5,000 Android devices (with OS versions 7.0 and higher).

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